We have over 10 technicians working in Manhattan daily. That means we’re always within 15 minutes of any location. If your schedule and our routes align, you could have a technician at your door in minutes.

We repair air conditioners, refrigeration, and household appliances across New York City. In 6 years, we’ve served 15,000+ clients, completed 25,000+ jobs, received 2,000+ reviews—with 99% rated five stars. 80% of our clients keep choosing us. We service a good share of Manhattan’s buildings, from the corner grocery to iconic skyscrapers — including 1 WTC, The Plaza Hotel, Chrysler Building, and the Empire State Building.

We’re built for Manhattan’s pace, where every hour counts and the standards for speed and quality are higher than anywhere else. Our team knows the unique systems inside these buildings—central chillers, rooftop units, built-in Sub-Zero refrigerators, and full commercial kitchen lines. Whether it’s a luxury penthouse overlooking the park, an office in a skyscraper, or a restaurant where downtime can shut down service, we arrive fast, fix it right, and leave you with total peace of mind.

Our company was founded in response to the poor quality of service many people experience—especially in Manhattan. In the U.S., there’s a saying: “If you just pick up the phone, your business will grow.” That’s how bad service is. Customers are used to chasing down contractors, being ignored or left unattended after paying a deposit.

Too often we’ve heard stories like this: a technician shows up, gives a quote, takes a deposit, and disappears. Calls go unanswered. If a company does pick up, it's with a tone of inconvenience: “We’ll come sometime in the next few days.” Customers are forced to take the whole day off and wait around.

We built our company to be the exact opposite. When you call us, we answer within 2–8 seconds. Messages? Replied to within 10 seconds to 1 minute—whether it’s through aggregators, SMS, or messenger apps. Appointments? We aim to send a technician within 2 hours. You don’t have to waste your entire day. We give accurate time slots, and we show up on time in over 90% of cases.

Our technicians are not just workers—they're engineers with university degrees in technical sciences. They arrive on time, wear clean uniforms, and always respect your space. Shoe covers are mandatory. Gloves are worn when handling refrigerators. We never place tools on countertops or furniture—we use blankets and mats to protect your floors.

Every technician is equipped with advanced tools, like wireless manifold gauges, which help us diagnose issues without running back and forth between a roof unit and your apartment. We've invested in factory training and dealer-grade diagnostic equipment for leading HVAC brands: Carrier, Trane, Mitsubishi, LG, Daikin, and more.

About 80% of our service calls are resolved the same day. Our service vehicles are fully stocked with parts, so we’re often ready to handle most breakdowns immediately. If the issue requires a more complex fix—like a compressor swap or full system replacement—we stabilize the unit temporarily (adding refrigerant, sealing leaks, etc.) so your appliance or HVAC system keeps running while we schedule the main repair.

We believe large-scale repairs (compressor replacement, full unit swaps) should be planned—not done in emergency mode. But rest assured, 90% of the time we’re ready to fix even advanced issues on the spot.

We know what types of appliances people in Manhattan use. We carry the right parts for European and high-end American brands. That’s a big reason we outperform smaller companies or solo technicians who often diagnose, disappear, and come back a week later—if at all.

We maintain direct relationships with manufacturers and distributors. This gives us access to OEM parts faster than most and makes us uniquely prepared for premium appliance and HVAC brands.

Our equipment doesn’t just work—it communicates. We use digital diagnostics and infographics to clearly show what’s wrong. We don’t just say “low pressure”—we show you graphs, visuals, and explain exactly what that means. Our customers appreciate that clarity.

We’re proud to stand by this promise: if we can't fix it, you don’t pay. But to be clear—that’s never happened.

We started this company to bring back real service—fast, honest, and respectful. Our team treats each home or business like their own. We don’t chase profits or push quotas. We invest in our people and believe good karma drives long-term success.

We’re here when you need us. With reliable technicians, fast response, modern tools, and a genuine commitment to helping—Fusion is proud to be your go-to HVAC and Appliance Repair partner in Manhattan.